Policies & Procedures
Business Hours
Monday through Friday from 6:00 AM to 5:00 PM PST, excluding weekends and holidays
How much hair do I need to order?
Our hair is not sold in packs, it's measured by the ounce. We recommend a minimum of 2 bundles for 10-16 inches and 3 bundles (or more) for 18-24 inches. Remember the rule of thumb, the longer the hair the more bundles you may need. Many of our client photos shown online are wearing more than the suggested amount for added fullness.
Regular orders are shipped within 5-7 business days (excluding holidays and weekends), this includes the time needed to prepare the order to be shipped. All standard orders are shipped using USPS Priority Mail which takes 2-3 days (Saturday delivery if available in your area).
Deliveries/ Shipments
Your order will be shipped to the address on your order. It’s imperative that you check your order for accuracy prior to finalizing and submitting payment. No refunds will be issued for refused or abandoned shipments. Please note; we are not responsible for carrier delays due to holidays or weather.
Exchanges
It is vital that you completely inspect your order with 7 (seven) business days from the date it is delivered prior to installation or any alterations for all exchanges.
Exchanges can be done within 7 (seven) business days from the date the product is delivered.
If you would like to exchange for a different texture, color, or length it will be at the cost of the customer, plus a 10% Change Order Fee. We are not responsible for shipping cost, unless we deem the product defective and we will not ship new hair until the order is received and inspected.
Refunds
At FAB LOCKS we pride ourselves and maintain a high level of quality and accuracy. Due to the nature of the products, all sales are final and no refunds are given. Federal law prohibits the return of hair that has been installed.